Question 1

How does time attendance system reduce labour expenses?

Accepted Answer

By applying our time attendance system, it will collect, organize, and analyze data automatically. Every data will be collected right at the verification make. It is easier for HR to access needed information and generate report.

Question 2

How can I retrieve attendance logs from the device?

Accepted Answer

There is two type of device.
For standalone device, you can download logs and reports by USB Drive.
For network device, you can download logs and reports from the software or application.
All file will be generated as Excel format and only the authorized user can get the data and information.

Question 3

Why can't I punch in with my registered finger?

Accepted Answer

Retry after wetting your finger with a sponge damper pad. If the problem persists, contact your administrator on the device, then delete or re-register into the existing record. In practice, we recommend having two to three fingerprints registered for redundancy.

Question 4

Why is my device encountering Connection Lost/ Failed registration/ Time synchronization problems/ Device fail to charge/ No sound notifications?

Accepted Answer

Contact your dealer for maintenance, do not attempt to repair on your own.

Question 5

Why can't I export data from the device?

Accepted Answer

For network connected devices, please check the internet connection.
For standalone devices, please check if the file system of USB drive is FAT32.

Question 6

In case of a power failure, what will happen to the device?"

Accepted Answer

Some of the device is equipped with backup battery to prepare for any power failure case.

Question 7

Can the biometrics images be duplicated?

Accepted Answer

No. Every biometrics template will be converted into encrypted data by our algorithm. The template obtained from other source will not be recognized as life template is needed for verification.

Question 8

Can the data or information be easily deleted by others?

Accepted Answer

For the device, the setting menu can only access by system administrator.
For the software, it is protected by an admin account and password.
All data or information can only be adjusted or deleted by the system administrator.

Question 9

Can I adjust the security level of the device?

Accepted Answer

Yes, you can adjust the security level by selecting different verification method combination.

Question 10

Does the system support multiple offices / work locations?

Accepted Answer

Yes. By using our time attendance system, the software allows adding multiple devices at different locations. The system administrator can manage every data and information from each location through our attendance software.

Question 11

Does the device support multiple employee shift?

Accepted Answer

Yes. The admin can create and edit various employee shift by software.

Question 12

How can I get demo of your attendance system?

Accepted Answer

Please contact us for more detail.

​常見問題